Multi-platform, multi-store global e-commerce intelligent customer service system
Duoke is an AI intelligent customer service reception tool launched for e-commerce sellers. It integrates customer messages from multiple platforms such as Lazada, Shopee, Tik Tok, Tokopedia, Facebook, etc., and manages multiple platforms and stores in a unified manner to centrally and efficiently process customer messages; At the same time, it provides automatic replies, automatic order reminders, payment reminders, and reviews. It automatically responds to the buyer's behavior in all aspects of ordering, effectively reducing order cancellations during the post-sale period. It also provides exclusive AI intelligent customer service functions, and 7*24 hours AI customer service is accurate. Reception, help save 70% of manpower, effectively reduce customer complaint rate, and promote customer conversion.
The Duoke app provides the following key features:
✨Reply to customer messages anytime and anywhere
✨ Follow up customer after-sales issues in a timely manner and monitor store data in real time
✨Automated operations make work more efficient