Helpful

Helpful – Help Requests App

Helpful is a mobile app for employees to receive and respond to customer help requests created from QR codes. The app allows staff to manage availability, view incoming requests, and respond in real time.

What the app does

- Receives help requests triggered by customer QR code scans

- Sends real-time notifications to employees

- Allows employees to accept, manage, and complete requests

- Displays request status and basic service information

How it is used

This app is designed for company employees. Customers do not use this app. Customers interact through QR codes, while employees use the app to handle requests.

Key features

- Real-time request inbox

- Push notifications for new requests

- Employee status management (online, busy, offline)

Intended users

This app is for internal business use by staff members, such as:

- Retail employees

- Service staff

- Hospitality teams

- Automotive service personnel

- Healthcare facility staff