Orbit By NavyBits

Orbit is the mobile workspace for customer support agents. Stay on top of every conversation, respond to customers faster, and manage your team's workload — all from your phone.

Orbit connects to your organization's self-hosted Orbit server, giving your team a dedicated, secure space to handle customer interactions across channels.

CONVERSATIONS

• View and reply to open, pending, and resolved conversations

• Send text, images, videos, and audio messages

• Use canned responses for fast, consistent replies

• Assign, transfer, and escalate conversations between agents and teams

• Get real-time updates via push notifications and live WebSocket sync

CONTACTS

• Browse and search your full contact directory

• View contact details, conversation history, and profile information

• Edit contact records on the go

CAMPAIGNS

• Monitor WhatsApp campaign status and delivery stats

• Track sent, delivered, read, and failed counts in real time

• View campaign schedules and recurrence settings

NOTIFICATIONS

• Receive instant push notifications for new messages, assignments, transfers, and SLA breaches

• In-app notification center with read/unread tracking

TEAM FEATURES

• Availability status management

• Agent transfer inbox for seamless handoffs

• Role-based access aligned with your organization's permissions

SECURE BY DESIGN

• All data stays on your organization's server — Orbit never stores your conversations or contact data

• Authentication tokens stored in device-encrypted secure storage

• Session management with automatic token refresh

Orbit is built for teams that run Orbit as their customer support platform. A configured Orbit server is required to use this app. Contact your organization's administrator for access.

Built by NavyBits.