Focus Webphone Mobile

Mobile application enabling VoIP calls in Focus Contact Center

WebPhone Mobile is a new mobile application that allows you to perform

and recording VoIP calls using agents' mobile phones. This application includes all the functions that are available in the standard version of WebPhone, i.e. handling calls within and outside the campaign, access to the list of contacts and the list of missed calls and the history of contacts. All calls made using WebPhone Mobile are recorded and saved in reports. It is also possible to use the application in integration with external CRM systems.

WebPhone Mobile can be used to handle calls within

helpline on agents' mobile phones. The user will be able to

call customers, answer their calls, verify and edit them

data or call back people who failed to connect to the agent.

WebPhone Mobile is designed for companies where work is done

is remote, hybrid or in the field. It is a great solution for

employees who need constant access to customer data, but

they move between company branches and do not have access to a computer.

This solution will also work for mobile sellers who

they do part of their work in the field, e.g. at meetings with clients.

WebPhone Mobile allows you to communicate from anywhere. Anyone who needs freedom of movement can operate

connections with access to all customer information. Having constants

working environment, agents can serve customers at the highest level, regardless of location and using the same functions that are available when working on a computer.

WebPhone Mobile can be used in integrations with external ones

CRM systems, e.g. Pipedrive or HubSpot.