Mobile application for easy and convenient HelpDesk / ServiceDesk system.
Customer support should not stop when you leave the workplace. For these purposes, created HelpDeskEddy app for Android. Compared with the full version of HelpDesk / ServiceDesk system, mobile app has limited functionality, but allows full control to remotely support clients. Where you were not, you will always be aware of customer needs, they can reakirovat. Also in the background is always the app will notify you about important events associated with the applications.
HelpDeskEddy will allow you to provide excellent service - clients will appreciate it!
HelpDeskEddy for Android offers the following features:
• Access to the list of applications, with the possibility of filtering;
• Detailed view of the application;
• Modifying the application properties;
• Search for tickets;
• Responding to the request;
• Work with comments in the application;
• Notifications: new applications, the assignment of the application, the new response to a request;
• Creation of a new request on behalf of clients;