Telia Touchpoint

Telia TouchPoint is perfect to handle incoming calls for smaller companies, where the majority of employees are mobile. Features such as Response Group and Menu Switchboard distributes incoming calls to employees, while a user-friendly app makes it easy to see the status of his colleagues' availability and divert conversations. It provides customers and suppliers a positive experience when they call your business.

Telia TouchPoint app can be used by users who have opted TouchPoint to their mobile subscription with Telia. You have the opportunity to order Telia TouchPoint contact Telia's Customer Service on 80 40 40 30th

Features of Telia TouchPoint:

Status - indicates your colleagues and current availability such as "Meeting - 14:00 back"

Transferring conversations - you can easily transferring a call to an available colleague, either directly or by first call before conversion

My settings - here you can for example. choose which number you want to display when you call out and how your contacts are displayed in the phone book

Phonebook - You can choose between showing your colleagues, your favorite contacts or all contacts stored in your phonebook

Response Group - distributes calls to a group of employees from rules that can be set flexibly as needed

Menu divert - your customers get up to 6 options for moving to the desired function or department

You can find more information about Telia Touch Point on www.telia.dk/erhverv/touchpoint