Philips Lighting FFA APK
The description of Philips Lighting FFA
From service operations perspective, availability of field information in near real time allows a business to plan delivery schedules, reduce inventory, assign, monitor and track the customer complaints, by effectively tracking the assigned service technician. Field force automation is seen as beneficial to businesses in regard of customer relations, maintaining skills among the field workforce, identifying and bringing in efficiency in the size of the workforce.
The Mobile APP provides Service Technician:
1. necessary inputs to review customer complaint information before starting the service.
2. provides access to field technician relevant features like; journey map, one-touch contact calling, job description and report review.
3. Scheduled and assigned complaint are provided in real time, and displayed for associated set of actions to include accept, reject with comments, report, complaint based status updates, observations capture accompanied by soft billing and capture details on conclusions with customer satisfaction score, customer and service technician signatures, field information report, field failure photos, barcodes and parts/services usage.
Service Technician also gets a view of an interactive search for products and parts based on 12NC and Product/Part Description and also view history of previous field complaints.
Service Technicians needs to be registered/subscribed by their reporting Service Partner Branch Manager.
For implementation queries & other assistance, please mail us at Philips E-MAIL ID or Call us at Philips Contact Center Number.
Note: This application meant for users from India.
Thank you for downloading Philips Lighting Service - FFA
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Version: 1.0.22 (26) for Android 4.0.3+ (Ice Cream Sandwich MR1, API 15)
Update on: 2018-04-03
APK File SHA1: a14df04a286db0944faedff5f4e31431165f7bbb
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