MobileSupport

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Send and receive files

Customer can send local files to the agent.

2. Screen Control

View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

3. On-screen Drawing

Mark important areas for the customer to see to communicate certain points more clearly.

4. Text Chat

MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

5. Simple Connection

Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

6. Check the app list

Support agent can review the application installed on the customer's device and request to uninstall it in order to solve the problem.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.

2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.

3. Engage in real-time video support.

4. Close the application once video support session has ended.

* It is compatible with Android OS 4.0 or later. Using the latest version is recommended.