OneWorkforce Mobile is a state-of-the-art mobile app for Android, that allows you to real-time monitor your contact center activity anywhere and anytime.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA… while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.
Last updated on Aug 11, 2016
Minor bug fixes and improvements. Install or update to the newest version to check it out!
APKPure - 안드로이드를 중심으로 한 멀티플랫폼 앱스토어로, 다양한 앱 관련 콘텐츠를 제공합니다. 더 쉽고, 빠르고, 안전하게 원하는 앱을 찾아보세요. 빠르고 효율적인 다운로드와 설치가 가능합니다.
