OneWorkforce Mobile is a state-of-the-art mobile app for Android, that allows you to real-time monitor your contact center activity anywhere and anytime.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA… while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.
Última Versión
1.2.1Presentado por
Ben Cheng
Requisitos
Android 2.1+
Categoría
Gratis Empresa APPClasificación de contenido
Everyone
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Marcar como inapropiadoLast updated on 11/08/2016
Minor bug fixes and improvements. Install or update to the newest version to check it out!
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