DRE Applet

This application works with your support IT support technician’s remote access solution and allows them to connect to your device and troubleshoot technical issues you may be having. Your technician is using SolarWinds® Dameware Remote Everywhere™ remote support software, and this Applet works with that solution to allow the technician to very securely connect directly to your machine.

How to use:

1) Download and then launch the application

3) Enter the six-digit PIN code given to you by your support technician

4) Allow your trusted support technician to connect to your device

About Dameware Remote Everywhere:

SolarWinds Dameware Remote Everywhere put powerful diagnostic tools at technicians’ fingertips to help them solve support requests fast. It provides the tools to let them see exactly what’s going on with a device, without sacrificing security. Take Control uses multi-level authentication and military-grade encryption protocols to keep you safe from hackers while you’re connected. Learn more at www.dameware.com.