Conecta Leucotron

Conecta Leucotron is a powerful Omnichannel tool for customer service, sales and relationship with

your customers.

With the large offer of digital interaction channels, the service capacity in these means, thus

as the unified and simple management of all this, they are great competitive advantages for your business.

With Conecta Leucotron, you can:

- Attend WhatsApp, Telegram, Facebook, Microsoft Teams, E-mail and Web Chat customers in the same place.

- Have unlimited attendants using these channels in an integrated way.

- Interact with multiple customers simultaneously.

- Provide buttons and links to these channels on your website, app, e-commerce and other points of contact with

the client.

- Carry out self-service, 24 hours a day, with transfer to human service, within the

availability of your team.

- Manage, easily view, and respond on the same platform, not just direct interaction channels,

but also Instagram and Facebook comments.

- Transfer customers to other service agents.

- Perform real-time management, via dashboards, of the entire process, with the possibility of metrics,

indicators, views of the whole and by each attendant.

- Detailed record of interactions and reports for auditing, analysis and care management.

Conecta Leucotron also integrates with other systems, through API, automating activities such as

sending slips, satisfaction surveys, among others. In addition to Artificial Intelligence systems for

audio-to-text transcription, sentiment analysis and to bring fluidity to automated conversations.

The tool is used by sales, customer service, marketing and e-commerce teams. And also

by areas such as HR, for internal service, and by the educational sector for relationship with students and

teachers.

In the market for 37 years, Leucotron aims to simplify the connection between people and companies

driving results. Reference in the development of innovative and relevant projects for different

markets, the company has a broad portfolio of solutions that assist clients such as

Magalu, Rede Graal, AccorHotels, CIMED, Lojas Marisa, Iguatemi, Banco do Brasil, Unimed, among others.