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Dashboard APK

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The description of Dashboard

Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch.
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your phone. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more

Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

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Dashboard APK Version History
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Dashboard 2.3 for Android 4.2+ APK Download

Version: 2.3 (5) for Android 4.2+ (Jelly Bean MR1, API 17)

Update on: 2016-05-12

Signature: 5c4de0152a286f0affdc71e122c39352101498d8 Dashboard 2.3(5) apk safe verified

APK File SHA1: 5feaad7840ab35bf8d73c45fb4fc58aa66dc4a87

What's new: - Renamed App from "Supervisor" to "Dashboard"

Download APK(1.7 MB)

Dashboard 2.2 for Android 4.2+ APK Download

Version: 2.2 (4) for Android 4.2+ (Jelly Bean MR1, API 17)

Update on: 2016-01-25

Signature: 5c4de0152a286f0affdc71e122c39352101498d8 Dashboard 2.2(4) apk safe verified

APK File SHA1: 43755f567fc8086b8fb0382632dac037fc3bf90d

What's new: - Bug fixes and new EULA

Download APK(1.7 MB)

Dashboard 2.1 for Android 4.2+ APK Download

Version: 2.1 (3) for Android 4.2+ (Jelly Bean MR1, API 17)

Update on: 2016-01-13

Signature: 5c4de0152a286f0affdc71e122c39352101498d8 Dashboard 2.1(3) apk safe verified

APK File SHA1: 80bea8c8fd3bf9e59bcbc60b6b0564b41620600d

What's new: - SSL Certificate validation - Request data interval automatically opt More...

Download APK(1.6 MB)

Dashboard 2.0 for Android 4.2+ APK Download

Version: 2.0 (2) for Android 4.2+ (Jelly Bean MR1, API 17)

Update on: 2015-09-11

Signature: 5c4de0152a286f0affdc71e122c39352101498d8 Dashboard 2.0(2) apk safe verified

APK File SHA1: 38fa870e13806feff391067c70cd354f99130b8f

What's new: - SSL Certificate validation - Request data interval automatically opt More...

Download APK(1.6 MB)

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