Vidyut Sahayogi

West Bengal State Electricity Distribution Company Limited hereafter referred as (WBSEDCL) has published its very own mobile application for better consumer services through android mobiles, PDA, Tabs and other hand-held devices with proper data connectivity. Just sign up with your mobile number and enjoy the services. Once you register , you stay connected with us for a seamless service experience.

The major services those are going live are-

Bill View:

Both monthly and quarterly consumers can view their current bill information from this application .They can also view and download the bill in PDF format.

Payment: Payment through mobile has been integrated.

New Application:

Intending domestic,commercial and industrial consumers can apply through app and pay their generated quotation amount.

New Application Status:

Customers who are willing to have any new connection or load enhancement can see their status from this menu.

Register Complaint:

Existing customers can lodge complain as well as check complain status regarding various technical problems like No power,High Voltage,meter burnt,meter stopped etc. They can also lodge complain regarding the non-technical problems like High bill,Average bill etc.

History:

Consumers can see their electricity consumption history in graphical format. Also consumer can see last five registered complaint details.They can also check payment history other than cash desk.

My Profile:

Consumers can see their registered personal information like address, mobile number, email id, meter number, installation number, contract load, tariff code etc through this menu.

Settings:

Consumers can set their preferred language like Hindi,English or Bengali. They can also change their mobile numbers and delete wrongly entered consumer id from the tags consumer's list.

T&C Disclaimer:

Customers can read legal disclaimer and know billing and payment related terms & conditions here.

Rate the App:

Customers may like the App if they really like it.

Any other changes which will be deemed allowable,will be updated in subsequent versions. It's absolutely free.

WBSEDCL with its headquarters at Salt lake, Kolkata,700091 is one of the leading Indian power utility serving a consumer base of over 1.6 cores spread across the districts of West Bengal. WBSEDCL has always been a pioneer in delivering technology centric customer care services to its customers.

Now, in line with the directions of the Government, customer care services are being extended through this app to enable consumers use them anytime anywhere.