The description of StarlightPro
Starlight is unique software designed specifically to meet the challenges of running a roll-off business. Starlight is designed to manage randomized, on-demand and just-in-time waste hauling and disposal. The system adapts, on the fly, to a constantly changing, dynamic operations process. Starlight runs across your entire business - creating live, real-time integration from your customer orders and payments to dispatch, through to drivers, all the way down to active container inventory management. It includes seamless synchronization with your accounting system. End to end. Live. Now.’
The Starlight system is available to new or existing customers of the company. Interested subscribers will call the company and ask to participate in the offering. The company’s Customer Service Reps are trained to explain the steps for joining the service and they direct the user to the appropriate location for download. Registration will be completed by email from the company to the customer.
There is no payment required or cost to customers for creating or using the service. The company offers it as a way to make customer engagement more efficient and attractive to customers and prospective customers. The service provides many added benefits, including a single source of reference for all documentation and information related to the service they are provided.
Customer Service Representatives will create profiles for customer companies including custom pricing. initial job site locations, invoicing and statement preferences and also determine if the customer can be on account or required to pay with a credit card. The same CSR will create the association between the user and their particular company at the time each individual from a company downloads the app and registers in the system.
Customers will use the app to specify the type of container they want, the date, the location at their site and the contact information for the person to answer any questions at the time of service. When a customer finalizes an order request, their credit card is authorized, but not charged. The order request details are relayed to a company Customer Service Rep who reviews the order. The CSR may speak with or chat via the app with the customer to finalize details. The CSR then confirms availability of the service to match the customer order request details, and the CSR stages the pending payment to be run on a credit card the day before the service is rendered. The customer receives an order confirmation in the app. This process is identical to the manual, phone based order system the company uses today.
Refunds will happen via credit card or posted as a credit on account to customers with account status, just as happens today with the telephone based system. Open and paid invoices as well as credits will be viewable through the order status and history features of the app.
For customers that have established credit with the company, requested orders are confirmed by the CSR and the charge is posted to their account and invoiced after the service is provided. This process is identical to the manual, phone based order system the company uses today. Customers receive invoices and statements via traditional mail and typically pay by check. Invoices, both open and paid, are viewable in the app also.
Use of the app is entirely free, and using the app does not involve higher pricing than the traditional phone based order system, pricing is identical.