AKWEB

In all sectors we serve, handling requests from our customers and other interested parties about our products and activities, all primary and secondary legal conditions, financial, operational and institutional conditions, company policy, of all complaints, suggestions and dissatisfaction that they can easily convey through communication channels, within the framework of TS ISO Our main goal is to turn 10002 principles and principles into customer satisfaction without compromising.

In line with this purpose, we provide solutions, address and monitor the complaint until reasonable internal and external solutions are exhausted, and the necessary improvement works to prevent the repetition of dissatisfaction; We aim to achieve this with a customer satisfaction-oriented approach by providing the necessary resources, including the training of our employees, within the cycle of planning, implementation, control and continuous improvement.

Providing customer satisfaction is our priority in our company and it is our promise to our customers to always provide the best solutions based on the needs of our customers. Our priority is to produce accurate and precise solutions to customer needs with the innovations we offer in the sector, and to improve both our products/services and processes with these solutions we have produced. “To always work at national and international standards in order to produce quality products, by identifying the demands and expectations of the market; support, directing human resources and production, investing in research and development by valuing innovation and creativity.” We adopt a customer-oriented approach that does not allow the quality to decrease and the service to be interrupted.

PROCESS FLOW

A call is made within the scope of feedbacks/requests/complaints conveyed to our company by our customers through communication channels. Solutions are created and presented to our customers by making necessary investigations and researches on the subject. Within the scope of the solution process stages, our customers are informed and service is provided on the basis of satisfaction. With the solution and customer satisfaction, the calls are positively closed. If customer satisfaction is not achieved, the solution process is started again.

Conducting necessary research to ensure that the activities carried out are carried out in accordance with national and international standards and within the determined processes,

To ensure that the works carried out are carried out in a way that does not allow information security clearance,

Ensuring the safety of the organization and the customer by meeting the security requirements within the scope of the developed products/services,

Ensuring the continuity of research and development activities based on the innovation principle,

Ensuring quality product output in order to ensure absolute customer satisfaction,

Within the scope of the activities carried out, the subjects of working in an integrated manner in order to increase efficiency were taken as basis.