Sime-Tek Service

SIME-TEK Service Desk is the dedicated after-sales support app for SIME-TEK egg grading and packing machines.

Customers can report issues directly from the field, chat with SIME-TEK’s technical team, and share photos or videos to describe problems clearly — no back-and-forth delays, no lost emails.

Our service agents manage every case from a single workspace: messaging, phone and video calls, intervention reports, scheduled check-ups, and spare parts requests — all in one place.

Every SIME-TEK machine has its own dedicated record, with complete ticket history, technical documents, service reports, and planned visits. Full traceability from installation to every intervention, always accessible.

Because a SIME-TEK machine is a long-term investment — and the relationship doesn’t end at delivery.