ServiceWRK

ServiceWRK is a simple yet powerful app for the field engineer and is part of a comprehensive field service management system. It helps service tickets to be claimed in an UBERIZED fashion by the field engineers or specifically assigned. Service Engineers can then call the customers in-app and schedule appointments. The tickets are closed once the service is completed through an OTP-based mechanism.

For a detailed demonstration of ServiceWRK please reach us at contactus@wrktop.com

or

Whatsapp to +91-7795686806

DIGITAL TOOL TO AUTOMATE FIELD SERVICE

- OmniChannel Service Request : Receive Service Requests from Multiple Channels like Email, WhatsApp, In-App, Website etc. which can automatically convert to a ticket

- Service Delegation : Either specifically assign Tickets or float them to be claimed in an uberized fashion. Reopen or Reassign anytime.

- Maintenance Contracts : Capture Warranty, AMC and CAMC Details to auto-schedule maintenance and notify

- B2B & B2C : Manage service tickets for both B2B, B2C or both seamlessly

- Geo-Spatial Territory Definition : Simply Define and Demarcate your Territories on a map and assign field technicians to them

- Work-In-Progress States : Parameterized capture of different states of a ticket across its life-cycle

- Content for Reference : Upload & Access all Ticket related content including User-Manuals, Media & Work History

- Spares & Components : Capture all spares as necessary for successful resolution of any service ticket

BUILD A PROFITABLE SERVICE ORGANIZATION

- Response : Immediate response to a service Request and assignment to a technician

- Productivity : Increase productivity of your field engineers

- Service Quality : Maintain and enhance Service standards through continual customer feedback

POWERFUL REPORTS

- Service Request Status

- TAT

- Technician Productivity

- Customer Satisfaction

- Service Volume

SUPER EASY TO IMPLEMENT AND USE

- Get started with your team in a jiffy

- Ultra affordable

- Can be deployed globally.

ServiceWRK provides immense value to Industrial, Consumer Appliances, Telecom, DTH services etc., which have a large field service organization.