Segovia SAC

From the Segovia City Council, through Eternity apps, we change and improve the Citizen's experience by putting ourselves in their place, to offer agile, simple and secure processes, adapted to the needs of the target audience.

We help improve the productivity of internal processes to invest resources and time in other areas. To this end, we launched a WebRTC Contact Center platform in Segovia that allows appointment management, more direct communication and personalized attention between the Citizen and the Institution (SAC), through videoconference, chat, telephone and in-person channels. based on advanced WebRTC (Web Real Time Communications) technology.

Challenges with greater impact to respond to the citizen

SMART CITY AS A NEW INNOVATION ECOSYSTEM:

The digital city as an ecosystem of innovation and services focused on the environment and attention to citizens become key elements in the configuration of the large cities of the future. The Contact Center and Videoconference center service will respond to digital communication needs, facilitating day-to-day life and providing value, through intelligent, close, interactive and two-way communication.

ADVANCED AND HUMANIZED TECHNOLOGY:

Technology plus people form a symbiosis, a close and long-lasting relationship of mutual support, which keeps the wheel of the customer journey greased and turning perfectly. WebRTC technology offers videoconferencing experiences so real that they generate a virtual environment where the world on and offline are the same person.

CUSTOMER EXPERIENCE (CX):

We offer comprehensive care services that allow the customer to select the channel through which they want to be served and manage the time to receive the service, preventing the customer from becoming frustrated in long waiting lines.

We incorporate added value in the face-to-face service with Web services, App (iOs and Android), Kiosks, Tikects, Printers, Appointment Screens and a long etc...

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