Midco My Account

Account & Billing Support

Control your Midco account right from your phone. With the Midco My Account app, you can:

• View your statement and pay your bill.
• Manage your account details, users and profile.
• Get important account notifications.
• Explore your current service plans and equipment.
• Troubleshoot or reboot your equipment.
• Reset your password and security PIN.
• Manage your auto pay and paperless billing settings.
• See current service outage updates.
• Add upcoming appointments to your calendar.
• Access troubleshooting tips.
• And more!

Just download the app and log in with your My Account information to get started.

- Streamlined navigation. Intuitive design.

Maneuvering your way around the app is simpler than ever. From the main dashboard, you can access the navigation bar to easily manage all your Midco account information.

- Quick customer support.

Connect with our support team directly from My Account. Click the speech bubble icon in the upper left corner of your screen to live chat with a customer service representative. Or if you prefer, you can text or call.

- Appointment scheduling.

When you have an upcoming Midco service or install appointment, you can now save it to your device calendar. Customers can modify appointments in the app and cancel service call appointments.

- More accurate outage updates.

If we detect a Midco service outage in your area, it will appear on your main dashboard.

- Easy customer referrals.

Access your unique Connect-A-Friend referral code - which can be used to gain credits towards your Midco bill - and track your redemption credits.

Have questions or need support? Reach out at Midco.com/Contact.