Medadom

Consult a doctor online, without an appointment, in less than 15 minutes.

• Teleconsultations available every day from 6 a.m. to 11 p.m.

• Consultations covered by French National Health Insurance.

• 100% French solution with no service fees.

• Secure payment – ​​Protected medical data.

# Medadom, Leader in Teleconsultations in France

Founded in 2017 by two doctors and a graduate of École Polytechnique, Medadom is the simple, fast, and reliable solution for consulting a general practitioner remotely.

Since 2024, Medadom has been the first company to obtain accreditation from the French Ministry of Health for teleconsultation services.

• More than 8 million consultations conducted.

• 1,500 contracted doctors registered with the French Medical Council.

• 5,500 kiosks and booths in pharmacies and town halls.

• Responsive patient support 7 days a week. • 4.9/5 patient satisfaction rating.

# Most frequent reasons for teleconsultation

Medadom is for anyone aged 3 and over for non-urgent medical needs.

• Digestive issues: diarrhea, vomiting, stomach aches.

• ENT symptoms: colds, sore throats, ear infections.

• Urinary tract infections: cystitis in women or men.

• Joint, muscle, or lower back pain.

• Headaches or migraines.

• Severe fatigue, anxiety, stress, or sleep disorders.

• Skin rashes, seasonal allergies.

• Prescription renewals or needing a prescription before traveling.

• Medical documents (report, sick leave certificate if applicable) are provided at the end of the consultation. Your prescription is valid in all pharmacies in France.

# How it works

1. Create your account in 5 minutes.

2. Describe your symptoms.

3. Enter your bank card details (secure payment).

4. Start your walk-in teleconsultation.

5. Consult a doctor and retrieve your documents from your secure online account.

Accessible on smartphones, tablets, or computers.

# Payment and Reimbursement

All consultations are at the standard rate (sector 1), with direct billing. They are reimbursed as in-office consultations: 70% by the national health insurance (Assurance Maladie), 30% by your supplemental health insurance (mutuelle). You only pay the portion covered by your supplemental health insurance, which is €7.50 per day for an adult. No service fees are applied.

# Important

• Medadom is not an emergency service. In case of emergency, call 15 or 112.

• This service is not suitable for children under 3 years old.

• No medical certificate is issued.

• Sick leave does not exceed 3 days, no extension of sick leave or work-related accident.