Madad Citizen

Official MADAD Mobile Application for Indian Citizens

The Consular Services Management System (MADAD) is an initiative by the Ministry of External Affairs (MEA), Government of India, designed to assist Indian citizens living or traveling abroad in lodging and tracking grievances related to consular services provided by Indian Embassies, Missions, and Posts worldwide.

To make the grievance redressal process more accessible and user-friendly, the MEA has launched the MADAD Mobile Application. This mobile-enabled platform empowers citizens to register their concerns, monitor progress, and receive timely updates — all from their smartphones.

Grievance Categories

Indian citizens can lodge grievances related to the following consular matters:

Compensation and Salary Dues

Court Cases and Legal Assistance

Domestic Help Issues

Imprisonment Abroad

Repatriation and Transportation of Mortal Remains

Tracing of Whereabouts

Marital Disputes

Birth Certificates

No Obligation to Return to India (NORI) Certificates

Asylum Cases

Worker and Contract-related Problems

Recruiting Agent Issues

Cases of Physical, Sexual, or Workplace Abuse

Sponsor-related Problems

The MADAD Mobile App represents the Government of India’s continued commitment to ensuring the welfare and protection of Indians abroad by offering a transparent, efficient, and technology-driven platform for consular grievance redressal.