CMS-IIM Indore

CMS-IIM Indore is mobile application for complainant & technician user role.

Users can perform raise, track, reschedule, search, withdraw, feedback, close, and many more operations using this mobile application.

Features:

Raise Complaint:

A complainant can raise their in-campus complaint by providing category /area, subcategory/ type, preferred technician visit date & time, description, and supportive images. SMS & Email with ticket number generated for acknowledgment of application.

Track Complaint:

Users can track the current status of an active complaint by providing a ticket number.

Search Complaint :

It enables users to view complaint details through mobile number, complaint mode, ticket number, and current status.

Withdraw:

Complainant can withdraw complaints at any time.

Ratings and Feedback:

Share user experience during complaint resolution.

User can share their experience during complaint resolution.

Re-Schedule:

Features could enable users to reschedule technician visits and change date/time. The concern of the complainant and technician is required to reschedule.

Edit Profile:

User can edit their profile and change their default address.