Emotional Intelligence

Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people.

Emotional intelligence is a very important skill in leadership. It is said to have five main elements such as - self-awareness, self-regulation, motivation, empathy, and social skills.

Let’s understand each one of them in detail. What is self-awareness? If you are self-aware of what you are going through, you would be in a better position to understand others, and affect people around you. It also means you are aware of your strengths as well as weaknesses. When you experience anger, hold that moment and think what made you so angry. Keeping a journal always helps.

What are social skills? The last aspect is social skills and it is one of the important aspects. Social skills are all about communicating your point of view to. They are able to build a rapport with others which makes the relationship more comfortable.

Emotional intelligence App Features :

• Emotional Intelligence Test.

• EQ Quiz.

• Why is EQ so important?

• Building EQ: key skills.

• Self-management.

• Self-awareness.

• Social awareness.

• Relationship management.

• What is Charisma?

• Building Confidence.

• Building Workplace Confidence.

• Self-Regulation | Self-Management.

• Self-Control.

• Trustworthiness and Conscientiousness.

• Confidentiality.

• Personal Change Management.

• Recognising and Managing Emotions.

• Innovation Skills.

• Self-Motivation.

• Setting Personal Goals.

• Time Management.

• Minimising Distractions and Time Wasters.

• Avoiding Procrastination.

• Work/Life Balance.

• What is Empathy?

• Types of Empathy.

• Understanding Others.

• What is Sympathy?

• Political Awareness.

• Intercultural Communication Skills.

• Intercultural Awareness.

• Customer Service Skills.

• Customer Service Tips.

• Telephone Communication Skill Tips for Customer Service.

• How to Handle Customer Complaints.

• How to Deal with Difficult Customer Calls.

Install this GREAT App for FREE and improve your emotional intelligence by using our PRO emotional intelligence skills.