LCO App verfolgen alle Phasen einesBeschwerde Lebenszyklus.
LCO is an Instant access tool for MSOs for checking status of complaints registered, resolved and pending according to the Hierarchical level.
1) Distributor reports.
2) Sub-Distributor reports.
3) Consolidated reports of LCO.
4) Consolidated Complaint Lifecycle Management Reports.
5) Technician Activity Tracking Reports.
6) Call Centre Management Reports.
7) Missed call tracked reports.