Collections Pro targets cable collections agencies that collect payments and/or equipment from delinquent accounts. Each account has a work order associated with it that gives information about the account, such as address, customer name and account numbers, issued equipment and back balances. Those work orders are assigned to collections technicians on routes. Each work order can have one or more dispositions. The dispositions are actions such as “Knocked on the door and got no answer” or “Collected Payment/Equipment” etc. The technician can set follow up dates in case of no answer, or complete the collections.
The collections process consists of 3 parts and can be any combination of these three:
• Collect Payments
o The back balance is displayed to the technician for the account he’s working on and he fills in how much money he’s collecting along with billing information. No credit card information is collected or stored on the device, but this is used more as an audit trail. After the information is filled in, both the technician and the customer sign their names on the app to confirm the details.
• Collect Equipment
o On the mobile device, you can see every piece of equipment associated with a given account. To collect equipment, you have a few options. You can tap on the list item to mark it as collected, or scan a barcode. If the barcode scanner doesn’t find a match in the list of equipment, the technician can add additional equipment to the account as part of the collection to take care of the scenario “hey I have this cable box, can you take that with you as well?”.
• Perform Disconnect
o Disconnects utilize our robust inspection engine. Each company can fully customize their own inspection to facilitate a disconnect. Be it taking pictures, collecting signatures, checking off work performed, etc., companies can use these optional inspections to keep track of just what was done to complete a disconnect.
The application also has robust GPS tracking capabilities that take coordinates both during set intervals and during certain actions, such as completing a disposition. Collections Pro also has a clock in and clock out system so that technicians are only being tracked when they’re clocked in, and can only perform work when clocked in. This allows the supervisors to monitor productivity and match it against their own time logs to see when a technician actually worked.
MSI’s Collections Pro mobile app is designed to improve cable technician productivity by replacing manual systems in the field and office. A native mobile app which works in connected or disconnected environments, Collections Pro will automate technician field data collection processes through mobile data collection, and automated synchronization with Collections Pro routing and field management in the home office.
Collections Pro includes features for managing the entire cable field collections business process, including equipment recovery, disconnects, payments and more. Mobile app features include:
• Equipment Assets
• Work Orders
• Work Status
• Time Clock
• Billing System Integration