Newgen Mobile Claims

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Newgen customer facing mobile application for the property and casualty (P&C) insurance industry.ZapIn covers the length and breadth of claims management process on mobile platform, enabling swift and efficient claims resolutions. Right from incident notifications to claims adjudication process flow and ultimately settlement status updates to the customers, it all happens across the screen of a smart phone or tablet with ZapIn. ZapIn provides insurers a perfect combination of first time right reporting of incidents, operational efficiencies, enhanced resource productivity and streamlined customer communications through a well designed workflow with a mobile interface. The solution works across three major stages of claims management process like First Notice of Loss, investigation, appraisals and settlement.

Newgen mobile claims app helps P&C insurance companies to improve claim experience for their policy holders. The app can be used by the policy holders as well as the by the claim adjuster of the P&C insurance company. Policy holders can use the app to file a claim by capturing damages of the vehicle and other necessary information. Users can also check status of his claim. Once a claim is filed by the users, the same can be assigned to the claim adjuster based on business rules. Claim adjuster can use the app for claim investigation and settlement.

With Newgen mobile claims app policy holders can

Register a new claim

Capture damages and other documents like Driving License, Policy documents etc.

Submit Claims Anytime , Anywhere

Check status of filed claims

With Newgen mobile claims app claim adjusters can

Fetch list of claims submitted by the policy holders

Perform claim inspection

Capture images

Submit for settlement and payment

Some of the key features of the app

1. High quality document capture

2. Image compression for better network usage

3. GPS capture

4. Business rules and validations

5. Online and offline access

6. Secured data and documents

7. Configurable image capture settings for different document types

Benefits

ZapIn provides a smart and convenient self service channel for customers to get their claims resolved quickly and efficiently through simplified interactions between various stakeholders and business processes. For insurers this is a win-win situation as they not only enjoy sustainable customer loyalties through enhance end user experience but also create operational efficiencies by cutting down the costs and cycle times.

The solution positively impacts insurers' bottom line and top line growth. Its unique business benefits can be broadly classified into the following:

1.Enhanced Customer Experience

2.Reduced Claims Costs

3.Improved Operational Efficiency

For demonstration and evaluation purposes, Newgen provides this demo app with some test data and workflow which are configured at Newgen server. For further enquiry and demonstration you may write to ZapIn team at zapin@newgen.co.in.