Citizen Eye

市民眼应用程序是投诉登记

The app aims to bring in the common citizen in the work force of the administration. The

objectives of this app are:

• Involving the citizen in rectification of administrative complaints.

• Providing a stimulating platform for redressal of complaints.

• Providing a one stop solution to citizens.

The application can be download and installed easily. With installation complete, the next

procedure is registration which is a simple step

that involves input of simple information like name, address, email address & cell number

etc. When this process is complete, an email gets

sent to the email address provided containing the verification code. The same code is also

sent as a sms to the mobile number provided. When

registration is complete, the app provides two options for supplying photographs of the

complaint site. One is for taking a pic from the

camera and the other is for taking a picture from the gallery. The application allows for

maximum 3 photographs to be taken. After the

photographs have been taken, the user can choose from a wide range of complaint types like

water logging, Open Manhole, Garbage Dump, illegal

parking, red light jump damaged road etc. The user can then select the type of complaint and

submit the same to the server. A complaint

number is sent via sms and email to the user, confirming the complaint being registered.

Users can check the status of their old complaints

by clicking in a box on the check status page where a drop down menu shows all the complaint

numbers generated by the particular user.