The Bomgar Support Client app supports end-users running devices (smartphones and tablets) with Android version 4.0 and newer. The Bomgar app allows end-users to receive secure technical support from a support representative using Bomgar, the worldwide leader in secure, appliance-based remote support.
This support client should be downloaded only at the direction of a support desk representative using Bomgar whom you have solicited for technical support on your Android device.
Upon installing the Bomgar support client, return to the web page you came from and click the link to start the support session. If you are on the phone with a representative and do not have this link, you will need to start the Bomgar Customer Client app and enter the URL and session key provided by the support representative. After entering this information, you will be connected to the technical support representative so he or she can see your screen and control your device. You will also still have the ability to end the remote support session at any time. Once the support session has ended, your device can no longer be accessed by any representative without you starting a new session. For best results, you should try to find a Wi-Fi internet connection when using this app.
Screen Co-Browsing – Support reps using Bomgar can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.
Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.
Secure Live Chat – Chat back and forth with the representative within the remote support session so end users don’t have to sit on the phone the entire time.
Security – As with every Bomgar session, the session is only being conducted through the organization being trusting to resolve the issue using their secure Bomgar appliance.
This app works with an existing Bomgar installation, version 13.1 or greater and support sites with trusted CA-signed certificates. Must be on Bomgar 14.3.1+ for full language support.
For more information on Bomgar, please see www.bomgar.com/android.