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Bomgar Support Client APK

82 votes, 3.4/5
  • Author:

    Bomgar Corporation

  • Latest Version:

    2.2.8-(61910)-Bomgar

  • Publish Date:

    2016-06-07

The description of Bomgar Support Client

**If you experience an issue upgrading, please uninstall the previous version first and then install the new version.

The Bomgar Support Client app supports end-users running devices (smartphones and tablets) with Android version 4.0 and newer. The Bomgar app allows end-users to receive secure technical support from a support representative using Bomgar, the worldwide leader in secure, appliance-based remote support.

This support client should be downloaded only at the direction of a support desk representative using Bomgar whom you have solicited for technical support on your Android device.

Upon installing the Bomgar support client, return to the web page you came from and click the link to start the support session. If you are on the phone with a representative and do not have this link, you will need to start the Bomgar Customer Client app and enter the URL and session key provided by the support representative. After entering this information, you will be connected to the technical support representative so he or she can see your screen and control your device. You will also still have the ability to end the remote support session at any time. Once the support session has ended, your device can no longer be accessed by any representative without you starting a new session. For best results, you should try to find a Wi-Fi internet connection when using this app.

Feature Overview:

Screen Co-Browsing – Support reps using Bomgar can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.

Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.

Secure Live Chat – Chat back and forth with the representative within the remote support session so end users don’t have to sit on the phone the entire time.

Security – As with every Bomgar session, the session is only being conducted through the organization being trusting to resolve the issue using their secure Bomgar appliance.

Notes:

This app works with an existing Bomgar installation, version 13.1 or greater and support sites with trusted CA-signed certificates. Must be on Bomgar 14.3.1+ for full language support.

For more information on Bomgar, please see www.bomgar.com/android.

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Bomgar Support Client APK Version History
Request Bomgar Support Client UpdateRequest Update
Bomgar Support Client 2.2.8-(61910)-Bomgar for Android 4.0.3+ APK Download

Version: 2.2.8-(61910)-Bomgar (61910) for Android 4.0.3+ (Ice Cream Sandwich MR1, API 15)

Update on: 2016-06-07

Signature: 8285711d43f7f777a2d7f258ab343cfac8c2cfd0 Bomgar Support Client 2.2.8-(61910)-Bomgar(61910) apk safe verified

APK File SHA1: d955727088cd7c0f8fef12d90f50ac9b65a53550

What's new: New Features and Enhancements: Added support to allow unattended acce More...

Download APK(1.6 MB)

Bomgar Support Client 2.2.7-(59085)-Bomgar for Android 4.0.3+ APK Download

Version: 2.2.7-(59085)-Bomgar (59085) for Android 4.0.3+ (Ice Cream Sandwich MR1, API 15)

Update on: 2015-11-06

Signature: 8285711d43f7f777a2d7f258ab343cfac8c2cfd0 Bomgar Support Client 2.2.7-(59085)-Bomgar(59085) apk safe verified

APK File SHA1: 2332748d949ad36d034ef628a7c41836079e03f2

What's new: With Bomgar inSight, customers can now use their mobile device's c More...

Download APK(1.2 MB)

Bomgar Support Client 2.2.6-(57007)-Bomgar for Android 2.3.2+ APK Download

Version: 2.2.6-(57007)-Bomgar (57007) for Android 2.3.2+ (Gingerbread, API 9)

Update on: 2015-08-01

Signature: 8285711d43f7f777a2d7f258ab343cfac8c2cfd0 Bomgar Support Client 2.2.6-(57007)-Bomgar(57007) apk safe verified

APK File SHA1: b78eb245753fa8ad345d35d876429308eec051d3

What's new: 2.2.6 -Added view only screen-sharing support of any device running An More...

Download APK(1.1 MB)

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