Deliver efficiency, productivity & customer service gains with 1st Touch Mobile
Our enterprise mobile platform provides us with the tools to make data and processes mobile. Our years of experience within Social Housing enables you to get the right information and the most efficient processes out to your mobile workforce.
As social housing specialists, we understand that your organisation has to meet ever increasing performance and service targets from ever diminishing resources.
1st Touch has developed a range of modules for mobile workforce automation specialising in areas of functionality required within the Social Housing environment, following a best practice approach to workflows, security, user access and management oversight. We focus on your core business functions, including Estates, Property, Tenancy and Supporting People.
For users who have tasks scheduled for them, we integrate with all main planning solutions. Tasks are pushed onto the user's tablet or smartphone app along with all the supporting information they need.
Users whose days are more unpredictable have unprecedented access to the information they need from the back office system. Any information is available when they need it, eliminating the need to carry paperwork. Tasks are started when they're needed and updated in the field, and information is downloaded and held on the smart device so they always have what they need even in areas with no mobile data signal.
The process dynamically shifts and changes based on the users actions, only asking for the information that needs to be completed. 1st Touch uses the smart devices themselves to enhance the process by capturing time and GPS information, using the camera to capture images and bar codes and using the touch screen to collect signatures.