Zidy

Zidy transforms the way your business talks to customers with the unified communications hub that puts real-time conversations, bookings, reviews, payments, and marketing automations on a single screen.

Running a growing team means juggling multiple channels and touchpoints. Zidy consolidates SMS, social messaging, voice, reviews, and scheduling into one intuitive dashboard so you can serve customers faster, capture more leads, and keep every teammate in sync—anywhere, even offline.

Key Capabilities

• Unified Inbox: Handle SMS, Facebook Messenger, and Instagram DMs side-by-side with internal team chat and group threads.

• AI Assistance Everywhere: Deploy an AI chatbot and real-time voice AI to greet visitors, qualify leads, book appointments, summarize chats for your team, and free you from repetitive replies.

• Voice Calls In & Out: Place and receive VoIP calls directly in Zidy, with automatic call logging and follow-up suggestions. Incoming calls can use a full-screen lock-screen UI during ringing so you can answer or decline immediately; this is used only for actual calls.

• Bookings & Reminders: Let customers self-schedule, then send automatic confirmations and day-of reminders to minimize no-shows.

• One-Tap Review Requests: Invite happy clients to post Google Business reviews and reply to feedback without leaving the app.

• Payments & Invoices: Send secure payment links in any chat and track status in real time.

• Marketing & Automations: Build targeted SMS campaigns or set rule-based sequences to re-engage, request reviews, or nurture leads.

• Templates & Personalization: Insert merge-fields for names, dates, or service details to keep every message personal at scale.

• Multi-Location Support: Manage branding, numbers, and reporting for each branch from one login.

• Role-Based Access: Grant granular permissions so owners, managers, and agents see only what they need.

• Third-Party Integrations: Connect your CRM, calendar, or favorite apps to trigger workflows automatically.

• Offline Mode: Draft messages, queue updates, and review customer histories, even with no signal; Zidy syncs the moment you’re back online.