VIA - Virtual Assistant

This is an AI enabled bot that acts as a virtual assistant for frontline healthcare providers in Zambia. Its primary goal is to get clinical mentorship directly into the hands of health workers. Built in alignment with the 2022 Zambia Consolidated Guidelines and responsive to MoH priorities on digital capacity-building, the Key Capabilities of the assistant include:

• Interactive platform using AI accessible on smartphones

• Real-time, SOP-based guidance on pediatric ART regimens, PrEP, side-effect management, and integrated care pathways

• Scenario-based coaching modules for common counselling challenges, such as caregiver denial, stigma, disclosure timing, and dual care for HIV + malnutrition