As the use of smartphones becomes more prevalent, and data/texting plans more affordable, it becomes practical to embed information in each text for routing and monitoring purposes. TP Solutions has developed a simple protocol to accomplish just that.
By placing a few simple directives at the top of the text message, any application, server, or device capable of sending text messages (or emails) can control things
- Who is assigned to the text
- Who else could handle this issue
- Under what conditions will this be escalated to the next associate
- Who will be notified as the texts are
When TextDirector receives a text, it analyzes it, identifies any required actions, and groups the message according to events or uniquely generated message ID's.
As individuals update the status of the issue, notifications are automatically sent out via text message to keep everyone informed.
Anyone who can send text messages can use this application. TextDirector is intuitive and easy to use, and automatically organizes texts into "Assigned", "Monitored", or "Personal" groups.
Why does it make sense to use TextDirector? Peace of mind, good practices, cost-effectiveness, reduced points of failure, and quite simply a good idea. All of these are reasons why using TextDirector to ensure proper handling of text message alerts is critical to you personally, and/or your organization.
Don't wait until text message are delayed, ignored, or lost completely, and your communication fails! Implement TextDirector on your android phones today!