Studio Pietrasanta is an innovative mobile and web-based application designed especially for the convenient maintenance of residential and commercial facilities. It allows customer to easily generate ticket regarding their infrastructural problems and send to concerned authorities, get it resolved and track ticket via application.
Studio Pietrasanta allows users to create a ticket and send it for resolution to supplier connected to their company. The tickets are distributed and all service provider linked with company and upon acceptance, a service provider can start work on related task and resolve the issue. Why Studio Pietrasanta? • Keep track of conversations Prioritize, categorize and assign tickets so you never lose track of them. • Resolve issues together Work together as teams to quickly and efficiently solve customer problems. • Support across channels Unify and manage all support-related communications from multiple channels on a single platform. • Increase your team’s productivity Leverage Studio Pietrasanta built-in capabilities to automate repetitive tasks. • Help customers get in touch Allow customer to report their issues with utmost convenience. • Measure and improve efficiency Identify problems, plan based on metrics and improve Studio Pietrasanta performance. • Complete customization capabilities Customize your workflows, customer portal, agent roles and more to make the Studio Pietrasanta truly yours. • State of the art data security Studio Pietrasanta ensures enterprise-grade security with features and comprehensive audits of networks, systems and regulatory compliances to protect our product and platform. Service Provider Mobile Application Features • User Account Allows service provider to create/login account with their registered phone number and verify for use. • Company Selection If a service provider is registered with more than one company, can select the company to view dashboard and tickets. • Dashboard Allows service provider to view overall information of the available in the application. • Personal Info and Details Allows service provider to view and edit profile information. It shows registered company, picture or logo and address of the user. • Search Service provider can search ticket from their ID or by Title. • News & Information Service provider can view latest information and news pushed by the company administrator. • New Tickets Allows service providers to view New Tickets published by Company. It shows notifications and number of tickets. • Reopened Tickets Allows to view all reopened tickets and their statues based on company decision. • Ongoing Tickets Service provider can view all ongoing tickets and send messages and attachments to Suppliers and Company, in case of issue. • Resolved Tickets Can view all tickets marked as resolved and pending for decision by Administrator. • Overdue Tickets Shows details all tickets exceeding the due dates assigned by Admin. • Notifications Service provider can view all the ticket and messages notifications received and view them by tapping on it. • Message and Files Sharing Allows service provider to share files and send instant messages and attachments to Company and Suppliers and vice versa. • Contact Details Allows service providers to view contact details of the company and suppliers and allows to contact them conveniently. • User Profile Service provider can update their contact and other information from the user profile screen. All information is automatically published to the dashboard to update his records. • Settings Allows service providers to manage their application conveniently. • Scheduler Allows service providers to manage and publish their working timings and schedule conveniently on weekly and daily basis. • Screen Lock Service provider can create a screen lock in order to safe guard his tickets and status. • Support Contacts Allows service provider to contact all support numbers including company and suppliers.