Smartphone Diagnostics

The simple way to keep your phone safe, secure and trouble free.

Introducing Smartphone Diagnostics, the simple way to keep your phone safe, secure and trouble free.

Use Smartphone Diagnostics to quickly identify problems and fix them easily without having to visit a Vodafone shop or send your phone off for repair.

Most of the problems Vodafone customers experience with their phones are software related and can be fixed in minutes. Smartphone Diagnostics helps you understand these problems and provides simple on screen guides on how to fix them.

SUFFERING FROM SLUGGISH PHONE PERFORMANCE, OVERLOADED STORAGE OR BATTERY DRAIN?

Smartphone Diagnostics can help you remove unwanted data, malware and problematic apps, freeing up space and keeping your phone in good working order for years after you purchased it.

THINK YOUR PHONE IS DAMAGED OR FAULTY?

Smartphone Diagnostics has an extensive range of powerful tests that will help you find out if something is really wrong.

Tests include (but are not limited to):

Battery

Display panel / screen

Cameras

Speakers and Microphones

Connectivity (4G & Wi-Fi)

Sensors (e.g. Compass, Gyroscopes & accelerometers)

Processors and internal components

Smartphone Diagnostics is free to use for Vodafone customers, and we recommend you download it now to help you optimise your phone's performance, and have it ready to help in the event that something more serious is detected.

IMPORTANT THINGS TO KNOW IF YOU HAVE A DEVICE WITH ANDROID VERSION BELOW 6.0:

In order to work, the app needs permissions to access the following:

PHONE CALLS: To retrieve your device information and identity and display it in the Device Info section in the app. This is also important for us for limiting Smartphone Diagnostics to only Vodafone customers.

CAMERA: For checking not only what camera types (front, back camera) are supported on your device, but also if they are functioning well.

MICROPHONE: Allows the app to check if the microphone is working properly.

LOCATION: Needed for running the GPS tests.

STORAGE: Used for checking your device storage and memory.

NETWORK COMMUNICATION: Allows the app to offer information about the network connections, such as Wi-Fi.

BLUETOOTH: Allows the app to check the current status of the Bluetooth settings on your device.

APPLICATION INFORMATION: Allows the app to retrieve information about the applications installed on your device, and can help you to find out if these are harmful, if they crash frequently or are unused.

BATTERY: Allows the app to check what the current settings are on your device screen, as these settings might affect your battery life if they are not optimised.

AUDIO SETTINGS: Allows the app to run sound specific tests, which gives you the status of each sound setting and if necessary, some recommended settings. Also, by allowing this permission, the app can test additional functions, such as ringer, playing media files, vibration, etc.

Permissions requested when installing Smartphone Diagnostics protect sensitive information from your device which will only be used when access to information is necessary for the functioning of the app.

Moreover, all the permissions this app asks for, once installed, are listed in detail by going to the “Settings” menu on the device, selecting “Application manager” or “Apps” depending on the device and selecting the app.