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When panic strikes because your SysAid server is down, the SysAid Panic Button app is all you need to get immediate service, 24x7.
As a SysAid Gold Customer, the Panic button is available for you to use for emergencies only. It will alert your dedicated account manager that something is terribly wrong.
Download the app, log in with your SysAid help desk credentials (the same you would use for helpdesk.sysaid.com), and then you’re all set.
The app has one big red button. If your SysAid server is down or similar emergency occurs, simply click the big red button on this app, and your account manager, or someone from the Gold team, will call you right away. Nothing else is needed.