Mindshare

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Get mobile access to real-time Voice of the Customer (VoC) solutions from Mindshare Technologies.

Your organization must have Dashboard 2.0 or Feedback Inbox™ enabled for your organization to use this application. If you are having problems accessing your data please contact your Mindshare Technologies contact.

This app synchronizes with your Mindshare Platform login, so, whether you’re a manager, director, or executive, you can view the relevant business insights for your daily tasks—in an intuitive mobile environment that’s always up to date.

The highest priority insights for your business, pulled from current customer feedback, are brought to the forefront using an interactive platform built on the latest iteration of Mindshare’s Dashboard tool.

Follow your company’s progress using the full library of Mindshare’s dashboard reporting components, including:

∙ The unit grid (displaying instant alerts, incident management, Coach™ recommendations, and more)

- Explore™ word rankings (text analytics to follow the customer conversation)

- Location and area trends (location performance measured over time)

- Peer comparisons (location performance in side-by-side context)

- Service exceptions (charted by occurrence and layered with insights)

REQUIREMENTS

- Android 2.2 and higher

- Mindshare account configured with: Dashboard 2.0 or Feedback Inbox™