CECRM

CECRM is a mobile application designed for CE industry

CECRM is next generation mobile application to manage all of your customer relationship management processes.

It has a web application as well in the back end and this mobile app will help all of your Marketing, Sales, Service and spares departements.

You can create leads, assign them to appropriate sales persons and then sale team can work on their assigned leads. Through out the life cycle of the lead, you can see its progress and can see pipeline orders coming through as leads move from one stage to another.

Opportunities can be created from leads and all of your Inquiry, Qualification, Development & proposal stage can be managed on mobile itself.

Management can see all funnel reports, pipeline business and so on with just one tap of the mobile on this application.

Campaigns can be created and managed through this mobile application. Ultimately it would lead to your ROI of a campaign which you can manage and get visibility on success rate of the campaign.

With this app, you can always find nearby customers based on GPS location data and you can visit them if you are in the area.

All contacts are also stored and accessible from mobile and so if you have a new person on the job, he need not ask anyone whom to connect in the existing customer base. This solution stores all of this data and provides it to users easily.

Lastly, quotation can be created from the mobile app and can be sent to customer emails in the pdf format. No more waiting for printouts, etc.

So essentially this app acts as a data helper for your workforce.

Apart from Marketing, this also has complete end to end process on customer service. In this section, you can create service calls, Work Orders and assign them to service techs. The service Tech will get all details such as customer address, location, when to reach there and what is the problem. That way technician goes to the customer location with all preparation and may be with necessary spares. If he does not have spares with him and needs to order one, he can log a spare request from the mobile phone itself.

So essentially, this gives you complete solution on your marketing, sales, service and spares processes.

The app also tracks productivity & locations of all your field force and helps you with their location in case you need to reach them in urgency or for any other purpose.

This solution is completely tailor made for construction equipment industry in india. Dealers, Service providers or manufacturers can use it for their immense benefits. This also can be integrated with SAP ECC or SAP CRM as the case may be.

So enough said on the features and benefits of this app, just download and start using it or connect with us and we will provision it for you.