OCR

An online tracking system for service industry {Online Call Report (OCR)

Admin can create the multiple number of Clients and Users.

Multi Products

Multiple Branches

Multi-user with web application

Cloud Computing Compatibility

N-tier Environment

Services can be deployed in N-Number of Cloud servers

Life Time License for This portal

No of training will be given remotely

1 year Updation and changes will be provided as per new development

Error Solving and Solutions Will be provided remotely for 1 year

Your and staff Query will be solved remotely for 1 year

Replacement Panel for replacement material tracking

Separate Panel for Complain Log

Customer Management

Maintains customer details with all contact information

Generates mailing labels for communication

Mass E-mails to client about new services/product launch

Set Customer Status as Active / Inactive for concerned products

Customer can lodge complain from their login

Customer can track their status of the call

Customer can check History of there call and change password as per requirements

Annual Maintenance Contract (AMC ) Management

Manages AMC details

Alerts for Warranty/Contract Expiration

Auto Mail to client and admin for the AMC expiration

Preventive Maintenance Service [PMS ] Management

Define PMS Calls Under the AMC managed

Alerts for due PMS calls Trough Mail to Admin

Complaint management

Auto Generate call ticket number for every call lodged

Maintain a log of action taken by the service engineer

Tracks service calls based on its closure

Email Facility

Send Emails to client and service engineers with call details

Simplifies communication and ensures prompt services to the client

Keeps tracks about the service status to client and admin

Escalation Management

Auto Send escalation emails to higher authorities, preventing unwanted incidents and negligence engineer Monthly Report

Sends escalation emails to 3 user defined levels of authorities for Pending-Call, In-progress call

Job Sheet

Customer Feed Back Options

Engineering Rating

Engineer Monthly Report

Inventory Management

Check for the under warranty or AMC equipment

Tracks number of Stand-by equipment at client premises, number of equipment at service centres and number of equipment's in transit

Track Your material status online for existing and new client from Home page and by admin

label printing

Repair centre management

keeps track of equipment's brought in for repair and service

Cost center

Prepare Job sheet with labour charges and replacement or repair part cost

Cost centre with No of calls pending and call completed with maximum nos of call defined by admin

Contract renewal report

Invoice Amt, with Pending and total amt, received from client

Engineer Login panel

Engineer attendance details with call attended

Online Engineer Voucher generation with Admin approval

Calendar Alert for AMC and Antivirus Expiry