PGN Mobile

Hello, #GoodEnergyFriends!

Rice milled into rice

Then stored on the front porch

PGN officers hard at work

We hope PGN Mobile users are even more satisfied

PGN Mobile now offers a much faster, more reliable, and easier-to-use customer experience.

PGN has been listening to #GoodEnergyFriends and has created the PGN Mobile app with various human-centric features.

This app is for PGN gas customers, specifically for the Household and Small Customer segments. It provides billing information and bill payment methods, automatic meter reading reporting, commercial, technical, and financial service requests, customer complaints, Gas Volume Voucher monitoring for prepaid customers, PGN and product information, inbox notification features, subscription progress, gas points and redemption delivery status monitoring, and gas subscription registration.

Service request features include:

1. Commercial Services: changes to ownership data, changes to customer groups, unsubscriptions, bill installments, and overpayment refunds.

2. Technical Services: temporary shutdown, re-routing, gas meter replacement, and reinstallation.

Provides convenience and informative features regarding activity status, including subscription progress, self-report meter readings, and submitted service requests.

Need assistance? We are ready to assist you via the PGN Official WhatsApp Business page at 0815-1150-0645 or access ptm.id/WAmePGN, as well as 24/7 service via the Pertamina Contact Center 135.

Continue using #EnergiBaikGasKitaPGN together with the PGN Mobile App in all your daily activities!

PT Perusahaan Gas Negara (Persero) Tbk

www.pgn.co.id