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For any brand offering a collection service, a key operational challenge is understanding when the customer will arrive to collect their order. The use of geolocation technology can provide valuable insights into customer travel and arrival activities, Acrelec Predict is designed to optimize the stores collection process by addressing a lack of visibility of incoming collection customers, allow mangers to match service demand to resource and expand capacity to meet peak collection demands.
This is achieved by telling the right people, the right information at the right time.