Bring your help desk to your pocket with Help Scout for Android
Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.
Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know!
The minimum age rating to use this app is 16.
What's New in the Latest Version 2026.10
Last updated on Jul 17, 2026
This release adds thread reactions to conversation threads — you can quick-react from the thread options menu, tap a reaction chip to toggle it, and long-press to see who reacted, with names and avatars kept in sync in real time.
SMS conversations now open in read-only mode, with replies disabled and a banner directing you to reply from the web.