Guest Assist

Provides information and guidance on procedures for

attention and/or resolution of emergency situations that affect physical integrity or property

personal images of tourists visiting the Mexican Caribbean in the state of Quintana Roo, Mexico.

This App is part of the Tourist Assistance Program.

1. Free calls to emergency numbers such as 911 (Emergencies) 088 (Guardia

National) 089 (Anonymous Complaint), 078 (road assistance) and the Call Center of the Secretariat

of Tourism.

2. Legal advice and personalized attention.

3. Access to the catalog of official Tourist Service Providers.

4. Possibility of sharing location with a trusted person using the features

of the mobile phone.

5. Official legal - administrative procedures: loss or theft of passport, bank card

cloned, receipt of complaints against tourism service providers, complaints about fraud

cyber, medical information

6. Directory of the consular body accredited in Quintana Roo, Mexico.

7. Directory of Prosecutor's Offices of the State of Quintana Roo, Mexico.

8. Directory of Hospitals of the Government of the State of Quintana Roo, Mexico.

Note. The Call Center service of the Secretary of Tourism is only available for tourists

which are located in the state of Quintana Roo, Mexico.