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View and update cases opened with Genesys Customer Care with ease.
Genesys Care mobile application enables entitled Genesys Customer Care users to view and update Cases opened with Genesys Customer Care, receive push notifications about Case updates, Account update, Alarms and Cloud incidents, view Case Owners' status in real-time and make Case related phone calls into Genesys Customer Care centers. This includes Alarms for licensed customers to allow monitoring of environments and Chat with a case analyst
Genesys Customers:
Please use the same credentials as for Support website.
You can find your PIN in your Profile on Support website.
Please contact care.mobile@genesys.com for support and assistance.
What's New in the Latest Version 8.33
Last updated on Jun 7, 2020
- Users can now subscribe for Cloud Incident Notifications
- Included Help link for quick reference of Mobile App Guide
- Minor bug fixes
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Genesys Care
8.33 by Genesys
Jun 7, 2020