Galaxy is equipped with various features that facilitate communications with customers and handle the various functions of a CRM. It has a dashboard so that key metrics are just a glance away. All the customer, vendor, dealer details are collated and stored so as to create a database for furthering your business. Cases and documents are logged and information is stored by the complaint management software for future training and tracking purposes.
Since it is web-based helpdesk solution, Galaxy is highly economical and requires a minimum number of resources to install and run it. It integrates very easily with organizations belonging to any field and also with any verticals within an organization. It also facilitates an option for seamless integration with CTI, IVR, Automatic Outbound Dialing, SMS, Email and Chat Technologies