Formilla Live Chat features:
Installs Instantly: Our live chat software works with any website platform, including WordPress, Joomla, Magento, Shopify, Drupal, and many more. Use one of our existing plugins to install instantly and chat with your users on-the-go from your Android phone or tablet.
Push Notifications: Stay logged in any time of day and receive push notifications even if the Formilla Live Chat app is closed or in the background. Never miss a chat, support, or sales opportunity again!
Real-time Visitor Monitoring: The Formilla Live Chat app will automatically display and update the number of active visitors currently on your website right on your Android device. Initiate live chats with users, see what web pages they have visited, the referring site URL, whether they're a new or returning user, etc. Formilla Live Chat visitor monitoring comes with any of our Premium account packages.
Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, Dutch, German, Japanese, Russian, Korean, Polish, and much more!
Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor on your website after a defined number of seconds.
User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.
Visitor Technical Info: Easily access your chat visitor's technical details from your Android phone or tablet such as what operating system, browser, or screen resolution they're using.
Custom Banners, Colors, and Themes: Formilla Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!
Attention Grabbers: Formilla Live Chat offers the use of an Attention Grabber to get the attention of your visitors! Upload a custom image with your picture or any other message you'd like to communicate. Get creative and use it for marketing promotions too!
Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, add an image such as your logo, and control the location down to the pixel! You get access to the CSS for the live chat button and attention grabber to make it look perfect!
Offline Email Form: Formilla Live Chat software automatically displays as an 'Email us' button on your site when you're offline. You can manage offline messages through the Formilla Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your live chat software account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.