Vitalblocks CRM

Una solución de mesa de ayuda integral para sus ventas y atención al cliente!

Vitalblocks CRM is a simple and complete solution to build stronger relationships with your customer. A complete support and sales helpdesk software that provides best customer experience by giving support using multiple communication channels like Live Chat, Email, Phone and Online Tickets.

Core Features

• Self Service Customer Portal for end users

• Live Chat Support

• Ticketing System - Online Tickets, Email, Phone Support

• Customer Relationship Management (CRM)

• Knowledgebase

• Sales Portal

• Cloud Storage

• Feedback and Surveys

• Lead Management

• Social Media Plugins

Sales Management

A simple sale tool that includes lead management, lead capturing (online manual, lead forms, third party, lead providers etc.) lead nurturing, workflow, customer relationship management.

Lead Nurturing

Manage all your leads in one place whether it is online lead form, email, social likes or third-party providers. End to end lead nurturing process with custom work flows directly tied to CRM database

Lead Capturing

Enable lead capture through lead forms, email, blogs, social likes or integrate with 3rd party lead providers. Create your own lead form, customize and enable it on any existing websites just in minutes.

Trouble Tickets

Serve your customers better with one ticket for all your communication whether it is a live chat, email, phone or online request. Switch between the channels anytime still find all the conversation

Live Chat Support

Offer your customers to create tickets, track status and manage all tickets on ViDesk self-service portal. Agents can create tickets on behalf of users and manage ticket status and updates. Email tickets are automatically handled within the system

Multiple Brands in One Place

Support all your brands, and products in one place without leaving the site. Switch between the sites and product in just one click and support the customers across the board of multiple products.

Surveys and Feedbacks

Build custom surveys and feedback that are tailored to gather the feedback about your service, product or the support agent. Analyze customer feedback to improve and evolve to server them better.

Analytical Dashboards

Analytical dashboards & reports provides statistics at multiple levels with various charts, that are built to understand the insights that are more meaningful, productive and key to your business to thrive.

Full Customization

Build your brand with easily customizing live-chat form, chat button, user self-service portal and help-desk portal with your own logo styles and themes that best suits your corporate styles.