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Obtener EoD Remote Assist versión histórica en Android
Asistencia al cliente de EoD Remote Assist con video en tiempo real y realidad aumentada
Expertise on Demand (EoD) Remote Assist allows Hitachi High-Tech Europe GmbH to provide customers with a tool to significantly improve response times and maintenance, repair and support processes as well as reducing onsite and travel costs for experts.
It can help us support any Hitachi High-Tech SEM, TEM, FIBSEM, DRSEM or CDSEM under warranty or selected service contract.
ONE BUTTON SOLUTION
With one touch, EoD Remote Assist immediately connects customers to the right support expert on smartphones, tablets or smart glasses.
INDIVIDUAL & GROUP CHAT
Individual and group chat for text communications with file sharing feature for use for quick/immediate data exchange with experts who can assist with your technical questions.
ONLINE/OFFLINE ANNOTATIONS
Customers and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.
Please contact your local support office and ask them how to access EoD Remote Assist.
Novedades de Última Versión 2.3.0.0
Last updated on 07/03/2022
* Add up to 8 calls & incident participants
* IceLink replaced with Google’s native Android WebRTC
* Flashlight support for Smart glasses
* Description field for incident creation
* Bug fixes and under the hood improvements
Traductorio...
EoD Remote Assist
2.3.0.0 by RE'FLEKT
07/03/2022