Emergency Plus

When calling 000, remember to stay focused, stay relevant, and stay on the line

Save the app that could save your life – Emergency Plus.

In an emergency, time and location accuracy are critical. By downloading the ‘Emergency +’ app, you’ll equip yourself with a powerful tool that will help you call Triple Zero (000) quickly, and allow you to accurately communicate your location to emergency call-takers.

‘Emergency +’ is a national app developed by Australia’s emergency services and their government industry partners, helping people to call the right number at the right time, anywhere in Australia. Emergency + also includes SES and Police Assistance Line numbers as options, so non-emergency calls are made to the most appropriate number.

When calling Triple Zero (000), remember to stay focused, stay relevant and stay on the line. Before you call ask yourself:

* Is someone seriously injured or in need of urgent medical help?

* Is your life or property being threatened?

* Have you just witnessed a serious accident or crime?

If you answered ‘Yes’ to any of these questions, call Triple Zero (000). Triple Zero (000) calls are free.

The app uses a mobile phone’s GPS functionality and what3words, so callers can provide emergency call-takers with their location information as determined by their smart phone.

With what3words available within the Emergency+ app, Triple Zero (000) callers can confirm their exact location quickly and accurately.

what3words has divided the world into 3m squares and given each one a unique three word identifier. Addressing using what3words works offline - ideal when you have no data coverage or are in a remote location.

Important – if there is no mobile coverage on any network, you will not be able to reach the Emergency Call Service via a mobile telephone​​.