WFMbytes

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WFMbytes is an unofficial mobile client for a leading Workforce Management system which is a comprehensive solution for driving the performance of a contact center. By enhancing performance, improving resource planning, streamlining time-consuming tasks and integrating data between applications, the system enables the call center operation to deliver customer-winning service at the lowest possible operating cost. Using WFMbytes call center users will be able to see real time schedules and performance statistics, the same data they would see via the browser-based WebStationís ScheduleViewer and StatsViewer. In addition users will be able to make schedule change and trade requests as well as see the status of their requests. Users will receive notifications via their mobile device to alert them about new or updated data, especially when some interaction is required by the user to accept or acknowledge changes.